IT Service Management: A Guide for ITIL Foundation Exam...

Main
Business & Economics - Management & Leadership
IT Service Management: A Guide for ITIL...

IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition

Name: IT Service Management: A Guide for ITIL Foundation Exam Candidates Second Edition
ISBN: 9781906124939

John Sansbury, Richard Griffiths, Aidan Lawes

5.0 / 5.0

0 comments

Bạn thích cuốn sách này tới mức nào?

Chất lượng của file scan thế nào?

Xin download sách để đánh giá chất lượng sách

Chất lượng của file tải xuống thế nào?

ITIL® and IT service management have been practised successfully around the world for more than 20 years. ITIL® is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. This new edition is compatible with the 2011 update to ITIL®. It includes the following additional processes: business relationship management; design coordination; strategy management for IT services; transition planning and support. An ITIL® licensed product.

Thể loại:

Business & Economics - Management & Leadership

Năm:

2012

In lần thứ:

Nhà xuát bản:

British Informatics Society Ltd

Ngôn ngữ:

english

Trang:

240

ISBN 10: